About payment security
Payments. Online credit card payment
Our website is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Goods or services, a secure window will open with the payment page of Bank CenterCredit JSC, where you will have to enter your bank card details. For additional authentication of the cardholder, the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued your credit card.
The online payment service is carried out in accordance with the rules of the Visa and MasterCard international payment systems on the principles of confidentiality and security of making a payment. For this, the most up-to-date methods of verification, encryption and data transmission through closed communication channels are used. Bank card details are entered in a secure window on the Bank CenterCredit JSC payment page.
You have to enter the card number, the name of the cardholder, the expiration date of the card, a three-digit security code (CVV2 for VISA or CVC2 for MasterCard) in the fields on the payment page. All the necessary data are displayed on the surface of the bank card.
CVV2/CVC2 is the 3 digit security code found on the back of the card.
Further, in the same window, the page of your issuing bank for entering a 3-D Secure code will open. In case when you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you didn't get the 3-D Secure code, then you should contact your issuing bank.
3-D Secure is the most up-to-date technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Security warranties
Bank CenterCredit JSC protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transmission of information is carried out through closed banking networks with the highest level of reliability. Bank CenterCredit JSC does not transfer your card details to us and other third parties. For additional authentication of the cardholder, the 3-D Secure protocol is used.
If you have any questions about a completed payment, you can contact the customer support service of the payment service by e-mail support@greenapi.com.
Online payment security
The personal information you provide (name, address, telephone, e-mail, credit card number) is confidential and is not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.
The security of processing Internet payments is guaranteed by Bank CenterCredit JSC. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special technologies for the security of online card payments are used. Data processing is carried out on a secure high-tech server of the processing company.
Credit card payment is safe because:
• The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since this data are not stored on the authorization server and cannot be stolen.
• The buyer enters his payment details directly in the authorization system of Bank CenterCredit JSC, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available for third parties.
Refund
When making an online payment using payment cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems.
The refund policy is governed by the current user (https://green-api.com.kz/en/user-agreement) and license (https://green-api.com.kz/en/license-agreement) agreements
To refund to a bank card, you have to fill out the "Application for the refund" to be sent at the request of the company to the email address, and forward it along with a copy of an identity document attached to support@greenapi.com.
The refund will be made to the bank card within 5 working days from the date of receipt of the "Application for the refund" by the Company.
To refund for operations carried out with errors, you have to apply with a written application and attach a copy of an identity document as well as checks/receipts confirming the erroneous write-off. This application should be sent to support@greenapi.com.
The refund amount will be equal to the purchase amount. The term for consideration of the Application and the refund starts to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.
Cases of refusal to make a payment:
• the bank card is not intended for making payments on the Internet. You can find out this by contacting your Issuing Bank;
• there are not enough funds on the bank card to make a payment. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card;
• credit card details are incorrectly entered;
• the bank card has expired. The expiration date of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). You can learn more about the validity period of the card by contacting the Issuing bank.
For payment by credit card and other issues related to the operation of the website, you can contact us by: support@greenapi.com and online chat on the site.
Confidentiality
1. Definitions
The Internet project https://green-api.com.kz/en/ (hereinafter referred to as https://green-api.com.kz/en/, "we") takes seriously the issue of confidentiality of information of its customers and website https://green-api.com.kz/en/ visitors (hereinafter referred to as "you", "site visitors"). We consider personalized information containing personal data (for example: full name, login or company name) of the site visitor, as well as information about the actions you perform on the https://green-api.com.kz/en/ site (for example: a site visitor order with his contact information). We consider anonymous data that cannot be uniquely identified with a specific website visitor (for example: website traffic statistics).
2. Use of information
We use the personalized information of a specific site visitor solely to provide him with high-quality services and their accounting. We do not disclose the personalized data of some visitors of the https://green-api.com.kz/en/ site to other site visitors. We never publish personalized information in the public domain and do not transfer it to third parties. The only exceptions are situations where the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on the collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify the personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services of https://green-api.com.kz/en/.
3. Links
The https://green-api.com.kz/en/ site may contain links to other sites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness and reliability of the information posted on third-party sites, and we do not undertake any obligation to maintain the confidentiality of information left by you on such sites.
4. Liability limitation
We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in case of influence of factors beyond our control, the result of which will be the disclosure of information. The https://green-api.com.kz/en/ site and all the information posted on it are presented on an "as is" basis without any guarantees. We are not responsible for adverse consequences, as well as for any losses caused by restricting access to the https://green-api.com.kz/en/ site or as a result of visiting the site and using the information posted on it.
5. Contacts
For questions regarding this policy, please contact support@greenapi.com
Legal entity
Full company name: GREEN-API Limited liability company
Short company name: GREEN-API LLC
Legal address: 010017, Kazakhstan, Astana, Nura district, Prospect Kabanbay Batyr, building 47/2, 302 office.
Location address: 010017, Kazakhstan, Astana, Nura district, Prospect Kabanbay Batyr, building 47/2, 302 office.
Correspondence address: 010017, Kazakhstan, Astana, Nura district, Prospect Kabanbay Batyr, building 47/2, 302 office.
TIN: 220940032673
Date of registration: 21.09.2022
CEO: Shamin Andrei Aleksandrovich
Basis of authority: Acts on the basis of the Charter
Type of activity: 63111 Placement of applications (application programs) and related activities
Bank: Bank CenterCredit JSC
SWIFT: KCJBKZKX
Account: KZ688562203125578540
Beneficiary Code: 17
Telephone: +7-727-312-23-66
Email: support@green-api.com
Date of publication: 22.09.2022